Thank you for choosing our products and services. To ensure a smooth and hassle-free shopping experience, please carefully read and understand our Terms and Conditions, Privacy Policy, and Return and Exchange Policy before placing your order.

Inability to Ship Due to Platform Reasons:

If we are unable to ship your order due to platform-related reasons (such as insufficient stock, product out of stock, system errors, etc.), we will provide a 100% refund without any fees charged to you.

Refunds Due to Customer Reasons:

If you request a refund for personal reasons (such as no longer needing the product, accidental purchase, etc.), we will process the refund according to the platform's regulations. Please note that such refunds may incur fees, which will be borne by you. The specific fees will be communicated during the refund process.

Confirmation Before Purchase:

To avoid unnecessary trouble, we strongly recommend that you carefully check and confirm the correctness of the selected server and the accuracy of the product quantity before purchasing. Ensuring your order information is correct will help us process your order faster and ensure a smooth and successful transaction.

Customer Information Errors:

If you provide incorrect order information (such as character name, Server/Platform, contact details, or other necessary transaction information) during checkout, causing the product to be undeliverable or other issues to arise, please contact our customer service team as soon as possible and provide the correct order information. We will do our best to assist you in correcting the information and arranging shipment.

Please ensure you have selected the correct server and product quantity to ensure a smooth and successful transaction. However, once the product has been delivered, the transaction is considered complete, and the platform will not accept returns or refunds. Any losses incurred will be your responsibility.

Refund Process:

To request a refund or modify order information, please contact our customer service team and provide your order number, purchase date, and reason for the refund. We will guide you through the subsequent refund or order modification process.

Time Limit:

Our delivery time is approximately 10-20 minutes. If you need to modify your order information, we recommend contacting our customer service team as soon as possible. If you have not received the product within 1 hour, please contact our customer service team promptly for assistance and resolution.

We are committed to providing 100% secure services and products, but we also need your understanding and cooperation to maintain a fair and efficient shopping environment. If you have any questions or need assistance, you can contact our customer service team via online chat or by emailing support@firega.com at any time.